Justifiable Action

As of January 1, 2009, most healthcare facilities that are accredited by the Joint Commission should have in place processes that address disruptive and intimidating behavior by staff, including medical staff members and individuals in positions of power. Although the requirement is new, the challenge has long existed. The Joint Commission’s adoption of this requirement, and its finding that disruptive behavior detracts from quality of care, offers healthcare executives a unique opportunity to establish legally protected mechanisms to address disruptive behavior.

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